Methodology Pursuit for Complex KM Project: Applying Structured-Case with Action Interventions

Complex qualitative research projects often require not only adjustments during project implementation, but also adaptation of the methodology and research design. The paper discusses the enhancement of the structured-case approach to include action research style interventions within structured-case cycles. An application of this approach is presented based on a study of a Community of Practice (CoP) in the information systems domain conducted in four research cycles over several years. The major benefits of the evolved method include the flexibility of the resulting research process, and the capacity to capture diverse project outcomes, at the same time making theory building more transparent